Cancellation & Refund Policy
Last Updated: August 2026
This Cancellation and Refund Policy outlines the terms regarding platform subscriptions, API access, and transaction disputes on Qolor Pay.
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1. Direct P2P Transactions & Customer Refunds
Qolor Pay operates purely as a Dynamic QR technology facilitator and does not hold, manage, or escrow funds at any point.
- No Direct Financial Intermediary: Customer payments generated via dynamic QR codes flow directly from the payer to the merchant's linked bank account via UPI rails.
- Merchant Responsibility: Since funds do not touch Qolor Pay accounts, any refund requests, returns, chargebacks, or delivery disputes related to goods or services purchased through a merchant must be handled directly between the buyer and that merchant.
Notice: Qolor Pay has zero technical or legal ability to reverse, refund, or withhold peer-to-peer UPI transfers processed to a merchant's bank account.
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2. Qolor Pay Subscription Fees
Qolor Pay charges merchants a fixed subscription fee for platform access and verification tools under the following terms:
- Non-Refundable Plans: Once a merchant subscription plan is activated and API keys/QR generation limits are provisioned, subscription fees are strictly non-refundable.
- Service Cancellation: You can choose not to renew your subscription plan at the end of the billing cycle. Upon non-renewal, your dynamic QR generation and validation webhooks will automatically deactivate at the end of the paid term.
- Duplicate Charges: In the rare event of a duplicate or accidental multiple charge for a subscription renewal on our portal, contact support with the payment reference within 48 hours to initiate an adjustment or refund to the original payment source.
3. Need Help?
For billing queries, plan adjustments, or technical issues with your integration, reach out to our team: